Wooflo Pro

Leave the tab-hopping behind. Start by connecting your Google Business Profile, Facebook Page, and any industry directories you rely on to Wooflo Pro. The unified console pulls every new comment, rating, and mention into one queue with instant alerts, so nothing slips. Sort by channel, location, rating, or keyword, then auto-assign to the right teammate based on rules you control (region, language, topic). Use saved views for daily standups—today’s new reviews, overdue replies, and high-impact posts—so your team knows exactly what to do first.

Handle responses like a pro. Build reply templates for common scenarios—thanks for the shout‑out, shipping delay, booking mistake—then personalize the first sentence to match the customer’s details. Set SLA timers for low-star reviews and trigger escalations to ops or support when specific keywords (refund, safety, accessibility) appear. For sensitive issues, switch to private messaging, capture resolution notes, and request an updated review once the problem is solved. Multi-location brands can require approval for regulated language or brand tone before a reply goes live, keeping quality consistent without slowing the team.

Turn one-time visitors into vocal advocates. Launch collection campaigns via SMS, email, or QR codes placed at checkout, tables, or service desks. Time them around real moments—two hours after service completion, three days after delivery, or post-stay checkout. Use a guided landing page that first gathers quick sentiment or NPS; route unhappy respondents to a private form while sending promoters to the review site you choose. A/B test subject lines and message length, and track which channels earn the most verified posts. Automations pause requests to anyone who already reviewed, and drip a gentle reminder if there’s no response.

Showcase wins and learn from patterns. Auto-curate top quotes into a website widget or digital signage with your brand style, and schedule social posts that feature fresh testimonials alongside product photos or offers. Monitor replies and mentions across your social profiles from the same inbox, and measure the lift in clicks, calls, and bookings tied to each review share with UTM tracking. Weekly reports highlight volume trends, response time, star distribution, and recurring themes from sentiment analysis. Motivate frontline teams with leaderboards for fastest resolutions and most new reviews, and feed insights to product and training—so your reputation improves at the source, not just in the comments.